Here at Expert Extensions, we are committed to providing an excellent customer service leaving no
stone unturned when it comes to customer experience. Below we have listed our commitments to
our customers. Also, if you aren’t entirely happy with your purchase, then you can exchange or
return the product, however, this must be in its original state.
For any questions about our products or your purchases you can contact us at:
firstname.lastname@example.org (we will always answer your questions via email within 12 hours)
- Fast and secure delivery
Orders are shipped on receipt of payment.
Delivery is within 2-4 business days.
- Money-back guarantee
If you are not satisfied with your purchase within 14 days following receipt of your order, we will issue a refund after validation of your return.
- Free exchange
If returned products comply with our conditions of return, we will quickly send you, and at no charge to you, the products you have requested. One exchange permitted for each order.
- Secure transaction:
Encryption is used to guarantee that your credit card data cannot be accessed.
- Refund / Exchange
If you are not fully satisfied with your order and you wish to exchange or refund products they must be returned in their original condition unopened, with the returns form below, to the following address:
1 Centurion way
Refunds are made by bank transfer or Paypal according to the original payment method within 20 days after return of the order.
For hygiene reasons, natural hair products will not be accepted if it is suspected that they have been tried or unwrapped.
We are not alone: Other hair extensions supplier do not allow a return of opened items for the same reason.